Terms & Conditions

Usage and Collection of Personal Information
KomputerPlus.com is a registered trademark of KomputerPlus.com, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1996- 2009 KomputerPlus.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of KomputerPlus.com, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KomputerPlus.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. KomputerPlus.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. KomputerPlus.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by KomputerPlus.com.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, KomputerPlus.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KomputerPlus.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KomputerPlus.com shall immediately issue a credit to your credit card account in the amount of the charge.

Return Policy and 30 Day Limited Guarantee
Every product you buy from KomputerPlus.com is backed first by the product manufacturer's or supplier’s warranty. KomputerPlus.com's 30 day limited guarantee may also apply. KomputerPlus.com's 30 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for KomputerPlus.com’s 30 day limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website.

Software, consumables and some other categories of products that do not qualify for KomputerPlus.com’s 30 day limited guarantee have less extensive returns privileges and may be supported exclusively through the manufacturer’s or supplier’s warranty. Please check the item listing for specific details regarding individual products coverage. Terms and conditions may vary by manufacturer, supplier or product. KomputerPlus.com will assist customers whenever possible in gaining satisfaction with product manufacturers and suppliers.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by KomputerPlus.com or when the product manufactures or distributors return policies supersede ours.

This is a summary only, you can review our complete Return Policy and Procedure in our help center or click here. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedure, or after logging into your account.

KomputerPlus.com's Price Guarantee
KomputerPlus.com'S PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.

KomputerPlus.com’s point of sale price match policy: At point of sale we will match any competitor’s price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the KomputerPlus.com advertised item. Price matched items are limited to one per household. Sorry, but we do not offer price matches on any item that is advertised below KomputerPlus.com’s actual cost.

KomputerPlus.com’s 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a KomputerPlus Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPU’s, Memory, and products or bundles containing a CPU or Memory (ex. Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall.

Regarding Bundles
Bundled items are included while supplies last. Items of similar or greater value may be substituted.

Rebate Coupons
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.

Warranty Limitations
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.

Limitation of Liability
In no event shall KomputerPlus.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Processing Time
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our distribution warehouses located throughout the United States. If the item(s) on your order is out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Transit Time
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day

Note: Saturday & Sunday deliveries are not available.

Total Time for Delivery
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Shipping and Handling Rates
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

Gift Card Terms
Use the KomputerPlus Gift Card at any KomputerPlus.com OUTLET STORE location, on the web at KomputerPlus.com, or by calling KomputerPlus.com!
The KomputerPlus Gift Card is redeemable for merchandise only, and is not valid for payment on any KomputerPlus charge card. The Gift Card may not be redeemed for cash except where required by law. The value of the Gift Card will not be replaced if lost, stolen, destroyed or used without your permission. Your use of the KomputerPlus Gift Card constitutes acceptance of the terms and conditions herein.

A $2.00 per month service charge will be deducted from the gift card's remaining balance 12 months after purchase except where prohibited by law.

Risk of Loss
If the Customer provides KomputerPlus.com with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for KomputerPlus.com, title to products and risk of loss or damage during shipment passes from KomputerPlus.com to Customer upon shipment from KomputerPlus.com's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from KomputerPlus.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. KomputerPlus.com retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Export Regulations
If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by KomputerPlus.com were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.

Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

You and KomputerPlus.com agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from KomputerPlus.com by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Miami-Dade County, Florida.

We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and KomputerPlus.com agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and KomputerPlus.com agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted.

If you wish to begin arbitration against KomputerPlus.com you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.

This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and KomputerPlus.com are each waiving the right to a trial by jury or to participate in a class action.