FREQUENTLY ASKED QUESTIONS

 
Do you offer any Educational or Government Discounts?
What are the type of Payment do you accept?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
Can I have more than one Billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?


Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal. We also offer huge discounts on almost all the listed items for different types of accounts. Of course, to get a better discounted price you must be a registered customer.

EDUCATIONAL and GOVERNMENT customers have special pricing discount offered by different manufacturers. If you want to apply for Educational or Government account please download the application, fill it out and FAX to 281.879.8216.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. with which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. Depending on the level of your account and what terms are in place, all available payment options will display at checkout. If you need any further assistance, please contact the sales department.

What are the benefits of registration?
As a registered user, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?No. If you already have an account with us, contact the sales department directly; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us. However, in order to complete a purchase from us you must have an approved account and have completed the new customer application.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop with which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. Depending on the level of your account and what terms are in place, all available payment options will display at checkout. If you need any further assistance, please contact the sales department directly.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it if your account is authorized.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction they fall under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. If your account is authorized to make these changes online, click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it if your account is authorized to make these changes online.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. If your account is authorized to make these changes online, click on the Edit button below the address that has to be changed.

How do I check the status of my order?
To check the status of an order, click on the Order Status link at the top of any page. You must be logged in to check order status. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact the sales department and they will assist you. If they are unavailable, our knowledgeable staff will be happy to help.

« Back to Top