Komputer+ Peripherals has an opening for a Computer Support Specialist in Houston, TX.

 
 
 
Posted on 03/06/2014

The duties of a Computer Support Specialist include, but are not limited, to:
  • Provide technical assistance to computer system users and providing on-site or remote technical support to workers in information processing departments.
  • Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Provide technical support to workers in information processing departments.
  • Resolve problems with moderate to largely complex programs with little supervision through the application of in-depth technical knowledge and knowledge of computer operational and programming techniques.
  • Review completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
  • Evaluate work load and capacity of computer systems to determine feasibility of expanding or enhancing computer operations.
  • Make recommendations for improvements in computer systems; review and test programs written by computer programmers to ensure that programs meet objectives and specifications.
  • Modify, test, and correct existing programs; evaluate and test vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.
  • Enter commands into computer to place programs in production status.
  • Inactivate, individually or in combination, each component of computer system, such as central processing unit, tape drives, and mainframe coolers.
  • Test computer system to determine criticality of component loss.
  • Prioritize importance of components and writing recommendations for recovering losses and using backup equipment.
  • Provide assistance to clients and customers to support Corporate Intranet and related initiatives by performing analysis and testing.
  • Resolve difficulties and providing support for complex large-scale computer programs for major automated systems according to detailed system specifications by testing data and verifying logic.
  • Plan and coordinate changes in office technology using a primarily Windows-based PC environment and strong working knowledge of Microsoft Office and Windows 2000/XP/Vista/7.
  • Analyze, troubleshoot, research, and recommend technology and/or automated solutions to meet the needs of the client.
  • Organize and manage complex projects with the ability to coordinate workflow with others to ensure accurate systems implementation; performing general network functions, server analysis, and configuration using Windows 2000/2003/2008 servers and workstations.
  • Design and modify automated procedures for solutions to complex business problems through use of EDP systems and programming; respond to questions and resolve problems with data controls or computer applications for major automated systems which require knowledge of multiple programming languages such as JAVA, HTML, Javascript, XML, and SQL across multiple hardware platforms.
  • Coordinate and schedule smaller ad hoc projects or maintenance projects.
  • evaluating client problems and systems and developing system design recommendations and detailed specifications for efficient and effective automation;
  • Evaluate client problems and systems and developing system design recommendations and detailed specifications for efficient and effective automation.
  • Provide support with web-based applications using architectural components and technologies.
  • Answer technical questions and resolve technical difficulties by analyzing and developing applications using Rational Rose, VisualAge for Java, Websphere application server, and NT/SQL Server.
  • Perform support functions that require knowledge of System Development Life Cycle and Structured Analysis Methods, Entity Relationship Diagrams, Process Decomposition, and Data Flow Diagrams.
  • Resolve programming and user issues that involve C++, NT, UNIX operating systems, and VMS OS.
  • Transfer data between data storage systems, data formats or computer systems. Replace or upgrade servers or storage equipment, conduct server maintenance and/or relocate a data center.
  • Transferring data between data storage systems, data formats or computer systems;
  • Replacing or upgrading servers or storage equipment, conduct server maintenance and/or relocate a data center.
Minimum Prerequisites

Minimum Prerequisites: Bachelor’s degree in computer science, information systems (or equivalent), or related field or foreign equivalent, plus 1 year experience in computer technical support.

Please email resume to resume@komputerplus.com